How to Return a Product: If you need to return an item, please follow these steps:
- Email us at email@example.com with your order number and the email address used for the purchase.
- Once you've received approval for the return, send the item back to us. Please note that you will be responsible for the return shipping costs, and the original shipping fee is non-refundable.
Eligible Items for Return: Items may be returned within 14 days after delivery, if items bought are unused, in resellable condition, and have their original packaging intact.
You will be responsible for the return shipping cost.
Non-Returnable Items: The following items are not eligible for return:
- Discounted items (excluding email or in-store promotions)
- Gift cards
- Items purchased during a promotion
- Items successfully delivered to the customer after 14 days.
(For repeat customers, please contact firstname.lastname@example.org for special assistance)
Order Not Received: If you haven't received your order, please email us at email@example.com with your order number and/or the email address used to make the purchase. Please note that we may request proof that your credit card, debit card etc was charged by us.
Received a Damaged Item: If your item is damaged upon receipt, please contact us within 7 days of delivery. We may request photos, videos, or other reasonable proof of the damage to the item or packaging.
Exchanges: We allow exchanges for selectable variants, subject to availability in our warehouse. After your exchange request is approved, the replacement item will be shipped to you.
Refund Options: Refunds will be processed to the original payment method or as store credit, if applicable.
Return Shipping Instructions: For detailed instructions on how to ship back the returned products, please email us at firstname.lastname@example.org.
Refund Timing: Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund request. If approved, your refund will be processed within 5 - 7 working days.
Order Cancellation: To cancel an order, please contact email@example.com. However, if the order has already been fulfilled by our warehouse, we cannot guarantee that the cancellation request will be processed.
Other Questions: If your question wasn't addressed here, please don't hesitate to reach out to us.
About SLEEP, By SĀNTI: At SLEEP, By SĀNTI, our mission is to surprise and delight you with carefully selected treasures for your bedroom. We curate unique products with care, ensuring that every item you find at SLEEP, By SĀNTI is as special as you are. Explore our bedding shop to discover styles and fits that perfectly complement your bedroom.